Return Policy

RETURN POLICY

Last updated December 11, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original packaging.

RETURN PROCESS

To return an item, please email customer service at contact@tuthbbq.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Turn Up The Heat Inc

Attn: Returns

RMA #

3310 Langstaff rd  

Vaughan, Ontario L4K4Z8  

Canada  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

 After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS    

The following items cannot be returned or exchanged:

• Used items  
• Product missing original packaging
• Condiments
• Gift Cards  
• Items outside thirty (30) days of original purchase date

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

Please Note

Sale items are FINAL SALE and cannot be returned.     

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

9057618511 

contact@tuthbbq.com